FAQs
Order Issues
Before Placing an Order
- How to place an order?
- What payment methods are available?
- How do I get my subscription code?
- How to apply my coupon code?
Before Receiving the Order
- Can I change the shipping address for my order?
- Can I cancel my order if it's not shipped?
- Can I modify the items in my order?
After Receiving the Order
- What should I do if the package I received is different from my order/have quality issues/missing parts?
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Shhipping Issues
- Which countries can we ship to?
- Where do we ship from?
- When do we ship?
- How much does shipping cost for my purchase?
- How long will it take to receive my order?
- Can I track the delivery of my order?
- Can I specify the delivery time for the package?
- What should I do if I don't receive my package but it says my package is delivered?
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Product Issues
Compatibility
- Which stabilizers are compatible with YC Onion's products?
App control
- Where can I get the App for App control?
- How can I control the device through the mobile app and interlink different devices?
- What should I do if I can't find the device using the app?
Device operation
- How to change the language setting of the Cheese motor?
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Returns & Refunds
- Can I return the product for a refund if it doesn't meet my needs?
- Can I request a return and refund for defects or quality issues?
- Can I request after-sales service directly from YC Onion if I purchased the product from other websites or distributors?
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Repair & Warranty
- Do your products come with a warranty or guarantee?
- How do I make a warranty claim?