Order Issues

Before Placing an Order

  • How to place an order?
  • What payment methods are available?
  • How do I get my subscription code?
  • How to apply my coupon code?

Before Receiving the Order

  • Can I change the shipping address for my order?
  • Can I cancel my order if it's not shipped?
  • Can I modify the items in my order?

After Receiving the Order

  • What should I do if the package I received is different from my order/have quality issues/missing parts?

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Shhipping Issues

  • Which countries can we ship to?
  • Where do we ship from?
  • When do we ship?
  • How much does shipping cost for my purchase?
  • How long will it take to receive my order?
  • Can I track the delivery of my order?
  • Can I specify the delivery time for the package?
  • What should I do if I don't receive my package but it says my package is delivered?

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Product Issues


  • Which stabilizers are compatible with YC Onion's products?

App control

  • Where can I get the App for App control?
  • How can I control the device through the mobile app and interlink different devices?
  • What should I do if I can't find the device using the app?

Device operation

  • How to change the language setting of the Cheese motor?

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Returns & Refunds

  • Can I return the product for a refund if it doesn't meet my needs?
  • Can I request a return and refund for defects or quality issues?
  • Can I request after-sales service directly from YC Onion if I purchased the product from other websites or distributors?

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Repair & Warranty

  • Do your products come with a warranty or guarantee?
  • How do I make a warranty claim?
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Further assistance is required!...