Returns & Refunds FAQs

Can I return the product for a refund if it doesn't meet my needs?

No, we are sorry that we currently do not accept returns unless the product received is defective before use. For further information, kindly refer to our Return & Refund Policy.

Can I request a return and refund for defects or quality issues?

Absolutely. If you receive a product with defects or quality issues, please reach out to our customer support team as soon as you discover the issue. We will do our best to solve the problem for you, and if necessary, we will guide you through the return process and ensure that you receive a replacement or a full refund, as per your preference. For further information, kindly refer to our Return & Refund Policy.

Can I request after-sales service directly from YC Onion if I purchased the product from other websites or distributors?

Unfortunately, after-sales service and support provided by YC Onion directly are exclusively available for products purchased from YC Onion Official Online Store (www.yconion.com). If you purchased our products from other websites or third-party sellers, kindly reach out to the respective seller or website for any after-sales inquiries or support. For the best customer service experience and access to our official support channels, we recommend purchasing directly from YC Onion or authorized distributors.