Shipping Policy

YC Onion (hereinafter referred to as "we") operates www.yconion.com. By placing an order on this website, you agree to the following shipping terms. These terms are designed to ensure both parties understand and comply with relevant regulations, thereby safeguarding the interests of both parties and clarifying our service expectations.

General Terms

Order processing is subject to inventory availability. While we strive to maintain accurate stock levels on the website, occasional discrepancies may occur. If the desired item is out of stock, we will promptly contact you to inquire whether you prefer to wait for restocking or opt for a refund.

Shipping Terms

• Shipping Time: We typically dispatch orders within 2 to 7 business days after receiving payment. Our warehouse operates during normal business hours from Monday to Friday, excluding national holidays. In the event of delayed shipments, we endeavor to minimize any inconvenience to you.
• Out-of-Stock Items: If an item is out of stock, we will promptly contact you to discuss potential solutions.
• Domestic Shipping Time: Domestic orders generally arrive within 2 to 7 business days.
• International Shipping Time: Standard international shipping usually takes 4 to 20 business days, while Fast shipping takes 3 to 7 business days.
• Unexpected Delivery Delays: If delivery time exceeds expectations, please contact us immediately, and we will investigate and promptly resolve the issue.
• Change of Delivery Address: You may request a change of delivery address before the order is shipped.

Shipping Fee Terms

Shipping fees are determined based on the weight, dimensions, and destination of the items. Shipping fees are clearly displayed on the order checkout page.

Regular Items (No electronics, liquids, magnets, or oversized items): 

Change of Shipping Method

*Once the order has been shipped, the shipping method cannot be changed.

• Upgrading from standard shipping to expedited shipping: You will need to pay the price difference and any applicable transaction fees.
• Downgrading from expedited shipping to standard shipping:
  • If expedited fees have been paid and a downgrade is requested within 24 hours after the order, we will fully refund the expedited fee.
  • If a downgrade is requested within 72 hours after the order, we will refund 80% of the expedited fee. 

Tracking Notification

After your order is shipped, we will send a shipping notification and tracking number to the email address provided during checkout.

You can use this number to track your order status at any time.

Here are some major logistics tracking links: 

DHL：http://www.dhl.com/en.html;

FEDEX：https://www.fedex.com/en-us/home.html;

SF Express：https://www.sf-express.com/ 

For all types of logitic carriers：https://www.17track.net/en

Customs and Taxation

• Sales Tax: Sales tax is included in the product price.
• Import Duties and Taxes:
  • International shipments may incur import duties and taxes, which are payable upon arrival in the destination country.
  • Different countries have different policies, so please ensure you understand these fees before placing an order.
  • If you refuse to pay duties and taxes, the items will be returned to us, and all shipping costs will be deducted from your refund.
  • If you paid taxes on the order checkout page, we will arrange a tax-inclusive shipping channel for you.

Insurance

Parcels are insured for the value specified by the courier company.

• Damaged Packages in Transit: If a parcel is damaged during transit, please contact the local courier or logistics company and notify us. After investigation,  we will contact you after the investigation to provide a solution.
• Lost Packages in Transit: If a parcel is not received within the expected delivery time, please contact the local courier or logistics company and notify us. We will contact you after the investigation to provide a solution.

Customer Service

For all customer service inquiries, please email us: info@yconion.com.