Shipping FAQs
Which countries can we ship to?
We offer international shipping to most countries worldwide. During the checkout process, you can select your country from the list of available destinations. If your country is not listed, please contact our customer support team via email at info@yconion.com for further assistance.
Where do we ship from?
Our products are shipped from our warehouse located in Dongguan, China.
When do we ship?
We aim to process and arrange shipment for all orders within 2-7 business days after receiving payment. However, please be aware that slight delays may occur during peak periods or special promotions. Rest assured, we will keep you informed of any updates. For more details, please kindly refer to our Shipping Policy.
How much does shipping cost for my purchase?
Shipping rates for your order may vary depending on the item(s) you've purchased. The final shipping cost will be calculated and displayed during checkout. For any inquiries regarding shipping rates, feel free to reach out to us at info@yconion.com, and we'll be happy to assist you further.
How long will it take to receive my order?
Delivery times for your order may vary depending on your location and the chosen shipping method. Here are the estimated timeframes for our shipping options:
- Standard Shipping: Your package will be shipped either by sea or air. Once you receive the tracking number, you can expect to receive your package within 15 business days.
- Fast Shipping: Your package will be shipped through express delivery, and you can anticipate receiving it within 7 business days after receiving the tracking number.
Please note that while we strive to provide timely delivery, there may be factors beyond our control that could impact the logistics timeline, especially for cross-border transportation. If you have any specific concerns or need further assistance, don't hesitate to reach out to us. We are committed to doing our best to support you.
Can I track the delivery of my order?
Absolutely! Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Using this tracking number, you can easily monitor the delivery status and get an estimated delivery date. Rest assured, if there are any updates on your shipment, we'll keep you promptly informed via email.
Can I specify the delivery time for the package?
Currently, we are unable to offer the option to specify a delivery time for your package. If you have specific time requirements for receiving your order, we recommend reaching out to the relevant logistics carrier directly.
What should I do if I don't receive my package but it says my package is delivered?
If your tracking information shows that the package was delivered, but you haven't received it, please check with your neighbors or the local post office first. If you still can't locate your package, contact our customer support team at info@yconion.com, and we will assist you in resolving the issue.
If you have other questions, which are not mentioned in this page, please feel free to contact us for any consultation, thank you.
| YC Onion Contact Information | |
| E-mail (Customer Support) | info@yconion.com |
| E-mail (After-sales Service) | aftersales@yconion.com |
| E-mail (Marketing) | marketing@yconion.com |
| yc.onion | |
| YC Onion |