Dear valued customers,
Thank you for your continuous support. The Chinese New Year of 2024 is approaching, and in order to allow our team members to celebrate this important time with their families, we have decided to take a Spring Festival holiday.
We would like to inform you of the followings:
- Holiday Duration: Our holiday period will be observed from February 7th to February 19th. Normal operations are set to resume on February 20th.
- Order Processing and Shipping: Kindly take note that all order processing and shipping activities will be temporarily suspended during this holiday period. Any orders placed during this time will be attended to after our return on February 20th.
- Customer Support: Please be aware that our customer service team will be unavailable during the holiday period. For any urgent matters, you can reach out to us via email at info@yconion.com. Rest assured, our team will respond promptly upon receipt of your message.
We apologize for any inconvenience this temporary interruption may cause and appreciate your understanding. We are committed to providing you with the best service possible, and we will do our utmost to process your orders promptly upon our return.
We wish you and your family a happy and prosperous New Year. Thank you for your understanding and support!
Happy New Year!
Sincerely,
YC Onion Team